Thank you for choosing BareImnerals! We are committed to providing you with the highest quality products and services. If you are not completely satisfied with your purchase, we offer a flexible return policy. Please review the details of returns and exchanges below:
- Return and Exchange Conditions
We want you to be completely satisfied with your BareImnerals products. If you are not satisfied with the product after receiving it, you can apply for a return or exchange under the following conditions:
Return Time: Make a return or exchange request within 30 days from the date you received the product.
Product Condition: Returned products must be unused, unopened, undamaged, and keep the original packaging with all tags intact.
Non-customized products: Customized products, promotional items or special items may not be eligible for returns and exchanges. Please refer to the product page for details.
- Return Process
If you decide to return an item, please follow the steps below:
Contact Us: Contact our customer service team via email at support@bareimnerals.store and provide your order number and reason for return.
Get a Return Authorization: Our Customer Service team will confirm the return authorization with you and provide the return address upon receiving your request.
Packing Items: Please place the item in its original packaging and ensure that it is intact. We recommend that you use a tracked shipping method to ensure the safe delivery of your return package.
Returning Items: Return the item to the return address we provide. You will be responsible for the return shipping costs unless the item is defective.
- Exchange Process
If the item you received is defective or damaged, you can request an exchange. After receiving your return item, we will send you the same item or another item of your choice based on your needs.
Please inform our Customer Service team when requesting an exchange, specifying the item you would like to exchange and relevant information. - Refund Policy
Once we receive your return item and confirm that the item is eligible for return, we will process a refund within 7-10 business days. The refund will be refunded to the original payment method, and the specific time depends on your payment method and bank processing time.
If you paid by credit card, the refund will be directly refunded to your credit card account.
If you paid using PayPal or other electronic payment methods, the refund will be returned to your account balance.
Please note that return shipping costs are not refundable unless the product is defective or shipped incorrectly.
- Special circumstances for returns and exchanges
Damaged products: If the product you received is damaged during shipping, please contact our customer service team as soon as possible. We will provide a full refund or replacement of the product depending on the specific situation.
Wrong shipment: If we send the wrong product, you can apply for a return and receive a full refund or exchange. We will bear the return shipping costs. - Non-returnable products
The following products are not returnable:
Customized products: such as personalized or customized products.
Opened beauty products: such as opened and used skin care products, cosmetics, etc., cannot be returned for health and safety reasons.
Sale products: Some promotional, discounted or final clearance products may not be subject to the return policy. Please read the instructions on the product detail page carefully before purchasing.
- Processing of orders after refund
If your refund involves a returned product, we will process the refund after receiving the product and confirming that it meets the return requirements. The refund amount will include the original payment for the merchandise, but will not include shipping charges for the original order. - Customer Support
If you have any questions about our return policy or process, please contact us at:
Email: support@bareimnerals.store
Phone: +1615-337-0372
Our customer service team will assist you and ensure your return process goes smoothly.
We appreciate your support of BareImnerals and hope you have a pleasant shopping experience when using our products. If you have any questions about returns or need further assistance, please feel free to contact us.