Welcome to the BareImnerals FAQ page! Here you will find answers to common questions about our products, orders, payments, shipping, and returns. If you don’t find the answer you need, please contact us through our Contact Us page and we will do our best to help you.

  1. How do I buy a product?
    Purchasing a product is very simple:

Browse our website and select the product you like.
Click on the product page and select the quantity and other options you need (such as color or size).
Click “Add to Cart” and continue shopping or proceed to checkout.
At checkout, fill in your delivery information and choose a payment method.
Submit your order and confirm payment.
Your order will be processed after confirmation and you will receive a confirmation email and a shipping notification.

  1. Where can I check the status of my order?
    You can check the status of your order by logging into your account. Go to the “My Account” page and click “My Orders” to view the details and logistics status of your order.
  2. How do I modify or cancel my order?
    Once the order is submitted and confirmed, we will process your order immediately. Therefore, it cannot be modified or cancelled. If you find that the order information is incorrect, please contact customer service as soon as possible and we will do our best to help you.
  3. Are your products suitable for all skin types?
    Yes, all BareImnerals products are dermatologist-tested and suitable for all skin types. We focus on using natural, gentle ingredients to ensure that our products are safe for the skin. If you have any skin sensitivities, we recommend that you perform a spot test before using new products.
  4. How do I pay for my order?
    We support a variety of payment methods, including:

Credit Card (Visa, MasterCard, American Express)

PayPal
Apple Pay and Google Pay (if supported)

Select your preferred payment method and follow the on-screen prompts to complete the payment.

  1. Do you ship internationally?
    Yes, we ship internationally. Please enter the delivery address during checkout and the system will automatically display the corresponding shipping cost and estimated delivery time.
  2. How long does it take for your delivery?
    Domestic orders: Usually delivered within 3-7 business days.
    International orders: Usually delivered within 7-15 business days, depending on the destination.
    Please note that delivery time may be delayed due to holidays, weather or other uncontrollable factors.
  3. Can my order be tracked?
    Yes, once the order is shipped, you will receive a shipping confirmation email with a tracking number. You can use the provided tracking number to check the status of your package on the corresponding courier’s website.
  4. How do I return or exchange my product?
    If you are not satisfied with the product, you can apply for a return or exchange within 30 days of receiving the product. Please ensure that the product is unopened, unused, and in its original packaging. For detailed return procedures, please refer to our Return Policy.
  5. When will my refund arrive?
    Once we receive your return and complete inspection, the refund will be processed within 7-10 business days. The refund will be refunded to the original method, and the specific time depends on your payment method and bank processing time.
  6. How can I contact the customer service team?
    If you have any questions or need help, please feel free to contact us at the following methods:

Email: support@bareimnerals.store
Phone: +1615-337-0372

  1. Do you test your products on animals?
    No, none of our products are tested on animals. We are committed to providing you with quality products that are cruelty-free and harmless to your health.
  2. How do I subscribe or unsubscribe from our newsletter?
    You can subscribe to our newsletter at any time using the subscription box at the bottom of the page. If you no longer wish to receive our emails, you can click the “unsubscribe” link at the bottom of the email or manage it in your account settings.

If you have more questions or do not find the answers to the questions above, please feel free to contact us through the Contact Us page and we will answer you as soon as possible.

Thank you for choosing BareImnerals, we are committed to providing you with the best shopping experience!